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Frequently Asked Questions
How do I place my order?
Orders can be placed directly through our online store by adding items to your cart and completing checkout. Follow the on-screen steps to confirm shipping and payment.
How long does the shipping process take?
Orders are typically processed within one business day. Shipping times vary by location, but most customers receive their package within 3–7 business days.
Is every package fully insured?
Yes, all shipments are covered with full insurance for added protection. If an issue arises during transit, your order will be eligible for replacement or refund.
When will I receive my tracking number?
A tracking number is emailed to you as soon as it becomes available, usually within the next business day after your order is processed.
How can I track my package?
You can track your package by clicking the link included in your shipping confirmation email. This provides real-time updates on delivery status.
What should I do if my order is delayed?
If your order has not arrived within the estimated timeframe, contact our support team. We will investigate with the carrier and provide updates until resolution.
Do you ship discreetly?
Yes, all orders are shipped in plain, unmarked packaging to ensure customer privacy and discretion at every step of the delivery process.
What payment methods are accepted?
We accept secure payment methods, including major credit cards and digital options. All transactions are encrypted to protect customer information.
